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COVID-19/Infection Control Policies & Procedures

Reducing risk of exposure

To keep everyone as safe as possible:

Please call us to reschedule your appointment if you are feeling sick or ill (with anything contagious).

Please wear a tight-fitting mask to your appointment if you are getting over being sick or have known exposure to anything contagious.

Please follow all CDC guidelines regarding when to return to your sessions following a diagnosis of COVID-19. (If only mild illness, this means after Day 5 as long as symptoms have resolved and you wear a mask.)

What are we doing to keep you safe?

We are doing everything we can to reduce risk for our patients and staff members. 

  • We follow all appropriate infection control measures for our therapeutic disciplines as per our licensing boards.
  • All staff are required to wear masks at all times.
  • We have  HEPA air purifiers in each treatment room, as well as having special UV filtration and air purification devices installed in our HVAC system and free standing UV purifiers as well.
  • Regular cleaning all surfaces in the office including bathrooms, door handles, reception desk, etc.
  • We have removed all linens from the acupuncture rooms and now have special table covers and pillow case covers that are easily cleaned with approved disinfectants. Massage linens are safely changed between every patient. 
  • All pillows are covered with a vinyl pillowcase that is wiped down between patients.
  • Extensive training with all staff members about infection control protocols

What to expect at your visit

Prior to your first appointment, you will receive a link to complete our online intake forms. We ask ALL patients to complete these prior to their first visit after 6/1/2020, even if we have a previous paper chart for you.

Our waiting room is open, but please only come in 1-2 minutes prior to your appointment, to avoid crowding in the waiting room. If you aren't in the waiting room at your appointment time, we will give you a call to let you know we are ready for you. 

With the exception of pediatric appointments, no other family members may accompany you to your appointment. (If you require assistance from a family member to get in to your appointment, please reach out and we can make a plan on a case by case basis.)

You will have the same wonderful, compassionate, healing care you are used to at Stepping Stone Acupuncture & Wellness during your session.

After your session, you may check out and schedule your next appointment at the front desk.

Telehealth Options

If an in person appointment doesn't sound right for you right now, we are continuing to offer our wide range of telehealth services.  Check out details here.

Updated Office Policies

24-Hour Cancellation/Rescheduling Policy

Please allow 24 hours advance notice for appointment changes or cancellations. Cancellations or changes made within 24 hours of the appointment will be charged a $50 late cancellation fee, except if you are cancelling due to you or your child being sick.

Late Arrivals

Because we feel that proper patient care requires the full amount of time allotted for visits, patients arriving more than 15 minutes late may need to reschedule and will be charged the late cancellation/rescheduling fee. If patients are late to treatment and the treating practitioner is still able to see them, the treatment will be shortened to end at the allotted time so as not to infringe on other patients’ appointments, but the patient will still be responsible for the full cost of the scheduled treatment.


Patients who do not show up for an appointment without calling to cancel or reschedule will be charged the full amount for their visit. Patients may not continue treatment at Stepping Stone Acupuncture & Wellness without first paying any outstanding late cancellation/no show fees.

To Ensure a Peaceful and Optimal Treatment Environment

Stepping Stone Acupuncture & Wellness strives to maintain a peaceful atmosphere for our patients, and we ask that while in our office, any cell phones or pagers be silenced, and that children not be left unattended. We also ask that patients keep their voices down in our reception area to allow other patients to receive maximum relaxation during their treatment.

For our therapies, it is best to arrive in comfortable, loose-fitting clothing. It is recommended to have a light meal before treatment if needed, but not be overly full.


Payment in full is expected at the time of service, unless you have previously provided us with your insurance information (for acupuncture only.) We accept credit card payments only: Mastercard, Visa, American Express, Discover.

If you have any other questions regarding your visit, please feel free to call the office at 781-898-4083.

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